My Family ID App Support & FAQs

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IN THE CASE OF AN EMERGENCY CALL 911.

For App support see our resources below

For support for the My Family ID app

Frequently Asked Questions

Do I need to take a new picture of my child, or can I upload a recent photo?

Our Facial Recognition Software confirms you are taking a photo of a real person (your child). The child must be in your presence at the time of the photo.
No one can add a photo of your child from an album or by taking a photo of a photo.

Is my child or parent to young/old to use kid print?

Kid Print is recommended for children 5 and up. For elderly family members we recommend using the facial scanner and the primary means of identification due to the natural erosion of a person's fingerprints over time.

Is my child or parent to young/old to use My Family ID?

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What is the water mitigation process?

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